Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – TechX monitors, manages, supports, and secures all your IT systems and users for a fixed and predictable monthly fee.
We take full responsibility for your technology so you can focus on business growth.
Co-Managed IT Services – We partner with your internal IT team as an extension of your workforce.
TechX handles backend operations, patch management, and project support, while your in-house team focuses on innovation.
What other services do you offer?
Cybersecurity Solutions
IT Consulting & Advisory
Cloud Services
Network Connectivity (ISP Solutions)
Web & Mobile Application Development
Every service we deliver is designed to help you build a secure, agile, and future-ready IT ecosystem.
What business problems do you solve?
TechX bridges the gap between technology and business strategy by delivering proactive, compliance-driven IT management. We help businesses:
- Save time, money, and improve operational efficiency.
- Reduce employee frustration and downtime.
- Strengthen defenses against ransomware, phishing, and data breaches.
- Lower cybersecurity and compliance risk.
With TechX, technology becomes a growth enabler — not a burden.
What are your core services?
Our Core IT Services provide the foundation for every TechX Managed IT Partnership, ensuring long-term stability and security.
vCIO (Virtual Chief Information Officer) – Strategic planning, budgeting, and consulting with regular reviews and technology roadmaps.
Managed Services Concierge – Your dedicated contact for IT services, projects, and account management.
Client Management Tools – Ticketing, CRM, remote monitoring, documentation, and automated notifications.
Vendor Technical Assistance – We work directly with your technology vendors (hardware, software, cloud, telecom, ISP) to resolve issues efficiently.
Procurement Services – We source and manage licenses, warranties, and authentic business-grade hardware/software.
Network Management – 24/7 monitoring, domain and SSL management, and onsite or remote incident remediation.
If your business operates across multiple locations, we scale these services seamlessly to support all sites.
How is TechX different?
At TechX, we partner with forward-thinking organizations that value strategy, structure, and long-term IT excellence.
We use a standards-based approach to ensure consistency and reliability.
Our strategic business reviews help align technology with your business vision.
We limit new client onboardings each month to maintain quality and focus.
Our mission is simple: create stable, secure, and scalable IT systems that power your success.
How do you maximize responsiveness?
TechX’s service model is proactive by design, not reactive.
We eliminate IT chaos by standardizing and optimizing your environment.
Direct access to support — no delays or bottlenecks.
Prioritized SLAs (P1–P4) — ensuring critical issues get immediate attention.
Automation tools — such as self-service password resets to reduce downtime.
Continuous improvement — our system analytics help identify training gaps and optimization opportunities.
Like compound interest, TechX’s process-driven IT management delivers increasing returns over time — better performance, faster response, and higher satisfaction.
What is your industry focus?
TechX proudly supports operationally mature organizations in the following sectors:
Professional Services (Legal, Finance, Insurance, Real Estate)
Consulting & Manufacturing
Healthcare & Life Sciences
Nonprofit & Education
Technology & Startups
Wherever IT drives business performance, TechX delivers the expertise to keep you secure, compliant, and future-ready.